Policies

Shipping Policy

We ship within Canada only.  Bare root plants are shipped in early to mid-November for fall orders and late April or May for winter/spring orders when they are still dormant. Outside of these windows, we only sell potted plants for local pickup or at markets. Seed orders are shipped from November through Spring as stock allows.

If you live in a region unsuitable for fall planting (frozen ground / early snow cover), please put in an order over the winter for spring shipping. As a small business, it is not feasible to hold individual orders over until spring (managing inventory is harder than growing trees!)

Unfortunately, we cannot ship to British Columbia at this time.

Shipping costs are calculated at checkout. We mainly use Canada Post and typically ship parcels on Mondays and Tuesdays to minimize time spent sitting in the postal system, but cannot absolutely guarantee a 3-9 day delivery period at this point given ongoing disruptions as a result of the pandemic. Dormant trees are very resilient in shipping, but if your package is substantially delayed, please contact us and we will try to arrive at a solution.

 

Return Policy

We ship only healthy plant material, but if you are not satisfied with your order or it is damaged in shipping, please let us know as soon as possible after you receive it.  As a small nursery, it is not feasible for us to guarantee our plants for years like large garden centers can. Plants are extremely resilient, but some factors that affect survival are out of our control, such as improper handling/planting site/method, lack of protection from predators, or risky hardiness zone choices.  We are dedicated to getting as many healthy plants as possible out into the world, so please do let us know if you are unhappy with your order and we will try to figure out what went wrong and make it right.

Note that depending on the species, some winter dieback can occur on fall planted bareroot seedlings in their first winter.  This is not cause for alarm.  Once the root system is more established in the following growing season it should be fine.